Terms and Conditions – Kadhyam

1. Introduction

Welcome to Kadhyam! These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. Definitions

- *"Company," "we," "us," "our"* refers to Kadhyam.
- *"Website"* refers to our official online platform where customers can browse and order food products.
- *"User," "you," "your"* refers to any person accessing our website and/or placing an order.
- *"Order"* refers to any purchase made through our platform.
- *"Products"* refer to the food items sold by Kadhyam.

3. Use of the Website

- You must be at least *18 years old* to place an order. If you are under 18, parental or guardian supervision is required.
- The website must only be used for lawful purposes. Misuse of our website for fraudulent activities is strictly prohibited.
- You are responsible for ensuring that all information provided (name, address, contact details, etc.) is *accurate and up to date*.
- We reserve the right to refuse service to any user at our discretion, without prior notice.

4. Orders and Payment

- Orders can only be placed through our *official website or authorized platforms*.
- Once an order is placed, it *cannot be canceled or modified* under any circumstances.
- Payments must be made in full at the time of placing the order.
- We accept the following payment methods:
- Debit/Credit Cards
- UPI
- Net Banking
- Digital Wallets
- *Cash on delivery (COD) is not available.*
- In case of payment failure, the order will not be processed. Users must retry payment or contact their bank for assistance.

5. Pricing and Availability

- All prices listed on the website are *final and non-negotiable*. Prices are subject to change without prior notice.
- We make every effort to ensure accurate pricing and availability of products. However, if an item is unavailable after an order is placed, we will notify the customer and issue a refund if necessary.
- Promotional offers, discounts, or coupons may be applied as per the terms of each offer.

6. Product Quality and Ingredients

- Kadhyam ensures that all food products meet high standards of *freshness, hygiene, and quality*.
- Customers are responsible for reviewing product descriptions, ingredients, and allergy information before placing an order.
- We *do not accept liability* for health-related issues arising due to allergies or dietary restrictions.

7. Shipping and Delivery

- Kadhyam provides *fast food delivery services only within Bangalore city*.
- Orders are delivered *within 30 minutes to 2 hours*, depending on the item and distance.
- Customers must provide an accurate delivery address and ensure someone is available to receive the order.
- Delivery charges, if applicable, will be displayed at checkout.
- We do not guarantee delivery within the exact estimated timeframe due to factors like traffic, weather, or unforeseen circumstances.

For more details, please refer to our *Shipping and Delivery Policy*.

8. Cancellation and Refund Policy

- *No cancellations* are allowed once payment is made.
- We do not accept *returns* for food items.
- If a wrong or damaged item is delivered, customers must inform us *within 30 minutes* of delivery with photographic proof.
- After verification, a refund will be issued within *3-5 business days* to the original payment method.

For more details, please refer to our *Cancellation and Refund Policy*.

9. Limitation of Liability

- Kadhyam shall not be liable for:
- Any *allergic reactions* or health issues caused by food consumption.
- Delays in delivery due to *traffic, weather conditions, strikes, or other unforeseen circumstances*.
- Any indirect, incidental, or consequential damages arising from the use of our website or services.
- While we ensure proper packaging, we are *not responsible for minor spills or damages* occurring during transit.

10. Intellectual Property Rights

- All content on the website, including text, logos, images, and product descriptions, is *owned by Kadhyam* and protected by copyright laws.
- Users may *not copy, distribute, modify, or reproduce* any content without prior written permission from Kadhyam.

11. Privacy Policy

- By using our website, you agree to the collection and use of your data in accordance with our *Privacy Policy*.
- Kadhyam ensures that customer information is securely stored and not shared with third parties without consent.

For more details, please refer to our *Privacy Policy*.

12. User Conduct

- Customers must not:
- Use the website for fraudulent activities.
- Provide false information or impersonate someone else.
- Interfere with the website’s operation, including hacking or introducing malicious software.

Any violation may result in *account suspension or legal action*.

13. Dispute Resolution and Governing Law

- These Terms and Conditions are governed by the laws of *India*.
- Any disputes will be resolved in the *courts of Bangalore*.
- If a dispute arises, customers are encouraged to contact us for an amicable resolution before taking legal action.

14. Changes to the Terms and Conditions

- Kadhyam reserves the right to *modify or update* these Terms at any time without prior notice.
- Any changes will be posted on our website, and continued use of the website constitutes acceptance of the revised Terms.

15. Contact Information

For any questions or concerns regarding these Terms, you can reach us at:

📍 *Address:* Basavananagar, Hoodi Circle, Bangalore - 560048
📞 *Phone:* +91 9148071321
✉ *Email:* radhaom21@gmail.com